MCH Best. NPM 1: Well-Woman Visit
Strategy. Patient Reminders
Approach. Support providers in disseminating reminders (e.g., postcard, text, email, phone) to women about scheduling an annual preventive visit.
Overview. Consistent evidence shows that all types of reminder systems are effective at improving appointment attendance across a range of health care settings and patient populations. Reminder systems may also increase cancellation and rescheduling of unwanted appointments.”1
Evidence. Scientifically Rigorous. Evidence suggest that patient reminders/invitations are effective, both on their own and in combination with other strategies. Access the peer-reviewed evidence through the MCH Digital Library. (Read more about understanding evidence ratings).
Target Audience. Patient/Consumer.
Outcome. Percent of women with a past year preventive visit. For detailed outcomes related to each study supporting this strategy, click on the peer-reviewed evidence link above and read the "Intervention Results" for each study.
Examples from the Field. There are currently 1 ESMs across all states/jurisdictions that use this strategy directly or intervention components that align with this strategy. Access descriptions of these ESMs through the MCH Digital Library. You can use these ESMs to see how other Title V agencies are addressing the NPM.
Sample ESMs. Using the approach “Support providers in disseminating reminders (e.g., postcard, text, email, phone) to women about scheduling an annual preventive visit,” here are sample ESMs you can use as a model for your own measures using the Results-Based Accountability framework (for suggestions on how to develop programs to support this strategy, see The Role of Title V in Adapting Strategies):
Note. ESMs become stronger as they move from measuring quantity to measuring quality (moving from Quadrants 1 and 3, respectively, to Quadrants 2 and 4) and from measuring effort to measuring effect (moving from Quadrants 1 and 2, respectively, to Quadrants 3 and 4).
1 Appointment reminder systems are effective but not optimal: results of a systematic review and evidence synthesis employing realist principles. Sionnadh Mairi McLean, Andrew Booth, Melanie Gee, Sarah Salway, Mark Cobb, Sadiq Bhanbhro, Susan A Nancarrow. Patient Prefer Adherence. 2016; 10: 479–499. Published online 2016 Apr 4. doi: 10.2147/PPA.S93046 PMCID: PMC4831598.